Returns / Exchanges

When products are returned, return shipping costs are borne by the purchaser (customer). If the products cannot normally be returned by post, the return cost is determined by arrangement with the store.

After-Sales Services

We provide product information and advice on how to use our products.

Cancellation Policy

In addition to the law granting the purchaser the right to return products (right of withdrawal) within 14 days, the following conditions apply.

Returns Policy

You have the right to return the products you purchased within 14 calendar days of receiving them. Returns are accepted provided that:

1. You contacted us within 14 days of receiving the products from our online store.

2. The products are in the same condition in which you received them, meaning that they have not been unsealed and their packaging has not been tampered with.

3. The product is accompanied by the retail receipt or invoice.

If you wish to return products purchased from our online store, please call 23210-67737 or email info@cochleagarden.com within the above deadline, stating the purchase date and purchase document number.

The return address is: COCHLEA GARDEN LAB, KRINOS, SERRES, POSTCODE 62100, marked “RETURN”.

For any other reason, return costs are borne by the customer. Once we receive the product and establish that it meets all the above replacement conditions, your money will be refunded promptly to your account if you do not wish to exchange it for another product. If you paid by Visa card, we promptly issue the refund instruction to the card issuer and are not responsible for any delay in crediting the amount to you. Please contact the relevant bank for information about card refund processing times.